Frequently Asked Questions
Frequently Asked Questions
via eft once order is confrimed
You can go via the cart on this site and follow the steps to pay with Payfast with you credit card, which is a safe and secure payment gateway that encrypts your payment information and requests permission from your bank account.
No problem, we have 7 day exchange policy. Kindly send us an email as soon as you have received your parcel – [email protected] quoting your order number and reason for return. Reminder we do not accept sale items and goods must be in original condition, with the swing tag attached, please. Kindly return it to our offices at Rubyyes The Old Biscuit mill 375 Albert Road Woodstock. Please email us with a tracking number. Once we received the parcel we will send you another as per your request, selection Or a refund , Easy exchange. However if the garment is on SALE we cannot accept any exchanges or returns
We will send you an email with your tracking number, as soon as the parcel leaves our warehouse. Normally within 24hrs of placing an order during the week.
2-7 working days, considering that there are no delays to courier service. The item will leave with Fastway Courier Service within 24 hours of payment being received. Central areas will receive parcels faster than outlying areas. We dispatch from Cape Town.
Courier services do not operate on Saturdays, Sundays and Public Holidays. Please bear this in mind when ordering an item. If you order on Saturday, the order will dispatch on Monday.
We have a strict 7 day return policy. We will happily exchange the item and replace it with one that fits you or is a better expected colour. All you need to do, within 7 days of purchase, is contact us notify us of your return [email protected]
Please return the parcel via Postnet or your preferred courier to Rubyyes The Old Biscuit Mill Woodstock 375 Albert Road Cape Town. Kindly email or whats app your waybill number. 072 832 3622
From the time we received your returned goods and have checked them (2-7 days for courier.) We will then instruct Payfast to refund your Credit Card and that will take 2-7 working days. Please be patient and allow for a time of 4-14 working days. We aim to process it as fast as reasonably possible.
We have a strict 7 day return policy. We will happily exchange the item and replace it with one that fits you or is a better expected colour. All you need to do, within 7 days of purchase, is contact us notify us of your return [email protected]
Please return the parcel via Postnet or your preferred courier to Rubyyes 375 Albert Road The Old Biscuit Mill Woodstock : [email protected].
Kindly return the parcel to our store @ The Old Biscuit Mill Woodstock
From the time we received your returned goods and have checked them (2-7 days for courier.) We will then instruct Payfast to refund your Credit Card and that will take 2-7 working days. Please be patient and allow for a time of 4-14 working days. We aim to process it as fast as reasonably possible.
We have a strict 7 day return policy. We will happily exchange the item and replace it with one that fits you or is a better expected colour. All you need to do, within 7 days of purchase, is contact us notify us of your return [email protected]
Please return the parcel via Postnet or your preferred courier to Rubyyes 375 Albert Road The Old Biscuit Mill Woodstock : [email protected]
