Frequently Asked Questions

You can either use our Menus or click on the tags below the item picture, these tags are associated with the garment you like and will show a list of all garments with that tag.

Example: Halter Neck Dress.

You need a Cheque or Credit Card to purchase from us online. We process Credit Cards via Payfast.

You can go via the cart on this site and follow the steps to pay with Payfast with you credit card, which is a safe and secure payment gateway that encrypts your payment information and requests permission from your bank account.

You will still need a credit card, but inside of going via the internet, you can call our shop directly 0214471924 and we call process your credit card through our machine in the shop.

No problem, we have 7 day exchange policy. Kindly send us an email as soon as you have received your parcel – quoting your order number and reason for return. Reminder we do not accept sale items and goods must be in original condition, with the swing tag attached, please. Kindly return it to our offices at Rubyyes  The Old Biscuit mill 375 Albert Road Woodstock. Please email us with a tracking number.  Once we received the parcel we will send you another as per your request, selection Or a refund ,  Easy exchange. However if the garment is on SALE we cannot accept any exchanges or returns

You can request a tracking number to see where you parcel is at any point in transit.

2-7 working days, considering that there are no delays to courier service. The item will leave with Fastway Courier Service within 24 hours of payment being received. Central areas will receive parcels faster than outlying areas. We dispatch from Cape Town.

Courier services do not operate on Saturdays, Sundays and Public Holidays. Please bear this in mind when ordering an item. If you order on Saturday, the order will dispatch on Monday.

We have a strict 7 day return policy. We will happily exchange the item and replace it with one that fits you or is a better expected colour. All you need to do, within 7 days of purchase, is contact us and arrange for a return: | 0214471924

You can view our sizing card here.

In general, Rubyyaya and Lula Soul have generous sizing as they are designed for hot, humid climates, whereas Kalypso7 is a smaller, younger fit. Do not stress, if it doesn’t fit, we will exchange it, provided we have that specific item in stock in your size, alternatively we will make an exchange or refund depending how we can best satisfy you.

We send our trusted courier service Fastway with packaging to come and collect the return, package it for you and bring it back to us. All you need to do is give them the return. Please note we will only start the exchange / refund process once garment has been received back at our Head Office and checked.

From the time we received your returned goods and have checked them (2-7 days for courier.) We will then instruct Payfast to refund your Credit Card and that will take 2-7 working days. Please be patient and allow for a time of 4-14 working days. We aim to process it as fast as reasonably possible.

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