Privacy Policy – Rubyyes Yes Clothing

Privacy policy

Yes Clothing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us, or subscribe to our newsletter.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

your first name and surname
your email address
your contact number
any information you submit through our contact form
any information you submit when subscribing to our newsletter
order and transaction information when making a purchase

We may also collect certain non-personal information automatically when you use our website, such as browser type, device information, pages visited, time spent on the site, and general website usage data.

2. How We Use Your Information

We may use your information to:

process and manage your orders
communicate with you about your order or enquiry
respond to messages submitted through our contact form
send you marketing emails and updates if you have subscribed to our newsletter
improve our website, services and customer experience
measure the performance of our website, advertising and marketing campaigns

3. Newsletter and Marketing Communications

If you subscribe to our newsletter, your information may be used to send you updates about new stock, promotions, special offers and other marketing communications.

We use Klaviyo to manage our email marketing communications. You may unsubscribe from these emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

4. Contact Forms

When you submit information through our contact form, we collect the details you provide so that we can respond to your enquiry and provide assistance.

5. Cookies, Analytics and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

We use tools including:

Google Analytics 4 (GA4) to collect website usage and performance data
Meta Pixel to help us measure advertising performance and understand user interactions on our website

These tools may collect certain information such as pages viewed, actions taken on the site, browser information, device type and general location data.

6. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary to operate our website, process orders, communicate with customers, or run marketing activities. These may include payment providers, courier services, analytics tools and email marketing platforms.

We may also disclose information where required to do so by law.

7. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we take appropriate precautions, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may contact us at any time to:

request access to the personal information we hold about you
request that we update or correct your information
ask us to remove your information from our marketing list
raise any questions or concerns about how your information is handled

9. Third-Party Services and Links

Our website may contain links to third-party websites or make use of third-party services. We are not responsible for the privacy practices or content of those external websites or services.